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Contact Us

Whether you have questions about our personal banking accounts, our business or commercial finance solutions, or our corporate office, we’re here to help. Contact us today to bank like you.

Personal (including home loans)

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Customer contact center

Please be aware that due to high call volume, we are experiencing long wait times to speak with a CIT Bank representative. Check out our FAQs for answers to our most-asked questions.

In observance of Martin Luther King Jr Day, CIT Bank’s Customer Contact Center will be closed on Monday January 20th.        

    See FAQs
    To submit forms

    To upload forms to your document center, sign in to your CIT Bank account. Then click on more and customer service to access your document center.

    Mail forms to: 
    CIT Bank, N.A. 
    P.O. Box 7056 
    Pasadena, CA 91109-9699

    For home loan questions

    Call: 800-217-6629
    Monday through Friday: 9:00 a.m. — 8:00 p.m. (ET) 
    Closed weekends and holidays

    Questions about a new or existing account?

    Call: 855-462-2652 (within U.S.) 
    626-535-8964 (outside U.S. - toll call) 
    Fax: 866-914-1578

    Hours
    Monday through Friday: 8:00 a.m. — 9:00 p.m. (ET) 
    Saturday: 9:00 a.m. — 5:00 p.m. (ET) 
    Sunday: 11:00 a.m. — 4:00 p.m. (ET)

    Corporate headquarters

    CIT Bank, N.A. 
    75 North Fair Oaks Ave 
    Pasadena, CA 91103


    Business

    Customer service information:Customer service information:

    Small Business Solutions (Direct Capital)

    155 Commerce Way
    Portsmouth, NH 03801

    Main: 866-777-0117
    Fax: 800-875-0312

    Customer Service
    800-253-0157
    customerservice@directcapital.com

    Other Equipment Finance Customer Service

    888-204-0799 (voice menu system)
    888-899-0497 (live operator)
    custserv@cit.com



    Corporate

    CorporateCorporate

    General Inquiries

    contact@cit.com

    Media & Investor Contacts

    Media Contacts
    Investor Contacts

    Technical Support

    Please report any website issues to:digital@cit.com

    Our commitment to accessibility

    Web Content Accessibility Guidelines

    CIT is dedicated to serving persons with disabilities. With this goal in mind, CIT is currently working to meet the website usability and design requirements set forth in Web Content Accessibility Guidelines 2.0 Level AA recommended by the World Wide Web Consortium (W3C).