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Contact Us

Whether you have questions about our personal banking accounts, our business or commercial finance solutions, or our corporate office, we’re here to help. Contact us today to bank like you.

Direct Banking Customers

Direct Bank Customer contact center

At CIT Bank, the care of our customers and employees is our priority. We are committed to serving you during this challenging time, however, you may experience longer than normal wait times. You can access your account 24 hours a day online, or use our automated telephone banking system. Thank you for your patience. 

    See FAQs
    Questions about a new or existing account?

    Call: 855-462-2652 (within U.S.) 
    626-535-8964 (outside U.S. - toll call) 
    Fax: 866-914-1578

    Monday through Friday: 9:00 a.m. — 9:00 p.m. (ET) 
    Saturday: 10:00 a.m. — 6:00 p.m. (ET) 
    Sunday: Closed

    To submit forms

    To upload forms to your document center, sign in to your CIT Bank account. Then click on more and customer service to access your document center.

    Mail forms to: 
    CIT Bank, N.A. 
    P.O. Box 7056 
    Pasadena, CA 91109-9699

    Retail Branch Customers

    Formerly Mutual of Omaha Bank

    Call: 866-351-5646 (within U.S.) 

    Current hours
    Monday through Friday: 7 AM — 7 PM (CT) 
    Saturday and Sunday: Closed

    For information on our Southern California retail branch bank OneWest Bank, visit:

    Home Loan Customers

    For home loan questions

    Call: 800-781-7399
    Monday through Friday: 9 AM — 8 PM (ET) 
    Closed weekends and holidays

    home loan questions

    Call: 877-471-7896

    CAB & HOA Customers

    For HOA or rent payments

    Pay HOA or rent - C-PropertyPay

    For homeowner payments, please contact your Property Management Company for PO Box information.

    See FAQs
    Community Association Banking Address

    4950 S 48th St. 
    Phoenix, AZ 85040


    Customer service information:

    Small Business Solutions

    155 Commerce Way
    Portsmouth, NH 03801

    Main: 866-777-0117
    Fax: 800-875-0312

    Customer Service

    Other Equipment Finance Customer Service

    888-204-0799 (voice menu system)
    888-899-0497 (live operator)


    General Inquiries

    Media & Investor Contacts

    Media Contacts
    Investor Contacts

    Technical Support

    Please report any website issues

    Our commitment to accessibility

    Web Content Accessibility Guidelines

    CIT is dedicated to serving persons with disabilities. With this goal in mind, CIT is currently working to meet the website usability and design requirements set forth in Web Content Accessibility Guidelines 2.0 Level AA recommended by the World Wide Web Consortium (W3C).